125 Broad Street, Boston, MA

(857) 284-7680

Le Visage Spa

Cancellation and Policy

Online Booking

We are pleased to announce that online booking is now available for your spa appointments, except for chemical peels and oncology treatments. Due to the sensitive nature of these services, peels and oncology treatments cannot be booked online at this time and can only be booked by contacting us directly.

To utilize the online booking service, please click here to set up an account using the email address on file with us.

Our booking site may be limited on what timeslots are available for appointments after 5pm. Therefore, please request an appointment here or call us at 857-284 -7680 to book an appointment directly so we can manually see if we may accommodate your desired appointment time.

If you have any problems with our online booking, please let us know and provide a screenshot if necessary so we can correct any issues needed.

Appointment & Cancellation Policy

Reservations are subject to availability and must be guaranteed with a credit card, so please have your card available when booking online or if you are calling to make an appointment over the phone.

Please note that once an appointment is booked, unless we hear otherwise, we’ll be expecting you. Since our appointment times are reserved especially for you, cancellations must be done 24 hours prior to your scheduled appointment(s) to avoid being charged 50% of the service(s) booked.

Scheduled treatments of three or more, or groups of three or more must cancel or reschedule 48 hours prior to the expected appointment time to avoid a 50% fee for the services booked.

“No-shows” will be charged 100% of the scheduled appointment(s). A cancellation or reschedule done an hour prior to your appointment time would be considered a “no-show.”

We do our best to fill any available openings and prefer to have another guest take your appointment time than charge you for a cancellation. So please be mindful and contact us as soon as possible if you need to cancel or reschedule. Someone on the waiting list may be very excited to take your spot!


Spa Courtesies

Please arrive at least 15 minutes prior to the start time of your first service to ensure proper time to check-in and relax. We regret that late arrivals will not receive an extension of scheduled service times and will be responsible for full-service fees.

Prices & Gratuities

The prices listed are per person. As payment for spa services or retail, we currently accept Visa, MasterCard, American Express, Discover Card, Le Visage Gift Cards, and cash.

Gratuities are not included and cannot be added to any Credit Card and Gift Card. The recommended gratuity range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion. Gratuities can be paid in cash or personal check.

Gift Cards

Gift Cards are available for any amount and may be used towards products and services. They cannot be returned, refunded, or redeemed for cash. They do not expire.

Product Return or Exchange Policy

Please read Le Visage’s return and exchange policies below prior to submitting a request:

  • Gift Cards are available for any amount and may be used towards products and services. They cannot be returned, refunded, or redeemed for cash. They do not expire.
  • Makeup and lip gloss are not eligible for return or refund.
  • Eligible products must be returned within 30 days of delivery.
  • Shipping on any return is at consumer cost.
  • Products must be returned sealed, unopened and unused in order to receive an exchange or refund.
  • Le Visage Spa will not issue an exchange or refund until the package is received and reviewed.
  • Products cannot be returned due to allergic reaction.
  • Complete and submit the return request form below. Please allow 48 hours for a response with further instructions on how to move forward with your return.

All return correspondence is conducted via email.

Please click here to submit and fill out a request for return.

Please note that building renovations are currently undergoing. We apologize for our appearance and any inconvenience.

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